Privacy Policy

narrow-boating.com is a trading name of  Abacus Reservations Ltd.

For your peace of mind

Abacus Reservations Ltd. respects the security and privacy concerns of all users of this Website. We comply with the Data Protection Act in all our dealings with your personal data.

The Internet is not an entirely secure medium, however Abacus Reservations Ltd. works hard to keep your information confidential and use it only as set out in this policy. In addition, when you use this Web site, Abacus Reservations Ltd.'s bankers offer you the use of a secure server when making payments, which encrypts the financial details of your account and any data relating to payments by credit card. (A padlock at the top or bottom of your browser indicates that encryption is in operation). Abacus Reservations Ltd. also follows strict security procedures covering the storage and disclosure of any information that you have given us in order to prevent unauthorised access.

Personal information collected via our websites is controlled by Abacus Reservations Ltd. and may be processed on behalf of narrow-boating.com or any company to which Abacus Reservations Ltd. has assigned its rights.

Our processing of your personal data

When you book a holiday with Abacus Reservations Ltd. from one of our websites we only ask you for information which is reasonably necessary to process your application, subsequently manage your account (i.e. process orders and payments, send you statements, newsletters and other relevant marketing information etc), to monitor use of our Web site, for other statistical analysis purposes and general other legitimate interests of our business. Some specific information is requested for the following reasons:

We may ask for your date of birth in order to verify that you are over 18.

Your email address is held so that we can send you an email to confirm that any orders and payments and any other transactions entered by you have been successfully processed via our Web site.

We ask you for your telephone number in case we need to contact you about transactions on your account including orders, processing and payments. We may also occasionally telephone you to advise you of any Abacus Reservations Ltd. offers, which we think may be of interest to you. We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account or your holiday bookings e.g. fulfilling orders, delivering packages, processing credit card payments, collecting overdue account balances etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are requested to process the data in accordance with the UK's Data Protection legislation.

Passing your information to third parties for marketing purposes

We may pass details of your name, postal and e-mail address to reputable third parties so that you may be advised of products and services, which we believe may be of interest to you. We will always require any such third parties to process your data in accordance with the UK's Data Protection legislation. You may at any time request us not to use your data for this purpose by writing to us at Data Protection, narrow-boating.com, us via PO Box 57, Budleigh Salterton. Devon. EX9 7ZN.

Sending your information internationally

Companies to whom we pass your details for marketing purposes may not process the data outside of the European Economic Area with the exception of the United States of America. In the case of third parties operating in the United States of America, we require that they have signed the Safe Harbour agreement.

Our use of cookies

When you access our Web site we will use what are called 'Session Cookies' in order to keep track of your movements through our Web site and to move you faster between individual web pages. The 'Session Cookies' only operate for the duration of the visit to the Web site. After you have left our Web site we do not leave any cookies on your hard drive. Our cookies contain no personal data.

Links to external websites

External links are selected and reviewed when the page is published. However, we are not responsible for the content of external websites. This is because:

  • we do not produce them or maintain/update them
  • we cannot change them
  • they can be changed without our knowledge or agreement.

Some of our external links may be to websites which also offer commercial services, such as online purchases.

The inclusion of a link to an external website by us should not be understood to be an endorsement of that website or the site's owners (or their products/services).

Your consent

By disclosing your personal information and using our Web site, you consent to collection, storage and processing of your personal information as set out above. If we decide to change our security and privacy policy then we will update this page to reflect any changes, which will continue to comply with the provisions of the UK's Data Protection legislation.

If any of your personal information changes or becomes out of date, if you have any queries regarding our Security and Privacy Policy or wish to obtain a copy of your personal data then please contact us at the following email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Information about the Data Protection Act 1998 is also available on the Data Protection Commissioner's Web site at www.dataprotection.gov.uk.

The US Safe Harbour website which contains information about the Safe Harbour Agreement is at www.export.gov/safeharbor.